We don't here nothing for weeks before we call again. WARNING! After the repair you could not see where the scrape had been. We’ll fix and care for your pieces—generally right in your own home or business. Get reviews, hours, directions, coupons and more for Guardsman Furniturepro at 822 Senoia Rd, Tyrone, GA 30290. What a waste of money and time. I've called and called and can't get an answer. The worst insurance company I have ever had to deal with. Guardsman Offers quality protection plans, streamlined claims submission and the best customer service professionals in the business – you can count on us to protect you when life throws a curveball. My husband spilt red wine on our light grey sofa that we had bought from Harvey Norman. I finally got a Guardmans cust rep that gave a damn. And a few for the the guy to actually show up for 5 min. My husband phoned to arrange someone to come out to clean it to be told if there’s no visible stain they can’t clean it!! DON'T DO BUSINESS WITH THIS COMPANY:Let me pile on here. My claim has been going on for almost a year and a half because of delays due to them denying my claim and then the coronavirus pandemic. And as Guardsman is the leading provider of protection plans in the UK, you'll enjoy complete peace of mind. They are robbers, robbing us in daylight,  After buying a Sofa, I had one plank came off the sofa and submitted the claim, it took almost a month for them to respond and ask us to read the warranty terms and conditions, they plank was attached with  multiple nails on the back and its just came loose on its own, I am not sure what and why I would buy this product.This happened within two years of buying this sofa.The product I had 5 year Elite complete furniture protection plan.They will respond you on the email and would not let you reply. I never buy warranties, because they are worthless. I got in contact with them and they came the day they said and on time very professional. Their reply was "after seeing pictures, they do not cover it." A long-time leader in the furnishing industry, we know furniture! Our registered office is 25 Canada Square, Level 37, London E14 5LQ. I always get people with horrible attitudes. Company no: 2360505. ... Read 1 more review about Guardsman UK Only the latest review will count in the company's TrustScore Mr Kilbride 1 review. Tyrone, GA - Furniture Repair & Refinishing Service. We have a claim form but I cannot take a photo of something clear!! Rejection from Guardsman on trying to use my protection plan. Stain removal - excellent job. Both pieces were restored to their original condition (perhaps better than original condition!) Very good, part of sofa material replaced, the colour match is perfect and great workmanshop. Today I sat on hold and got hung up on. I read the claim instructions as outlined in the image that I've attached in this review. I wish I could give them a negative 100 start. The BBB has over 350 complaints but list them with an A+ rating. Yelp users haven’t asked any questions yet about Guardsman Furniture Professionals. Very pleased with the speed of service and the end result. I was not there at the time but was told the gentleman who did the work was very polite. | Read 21-40 Reviews out of 1,605 We take pride in the quality…, Whether it's a residential remodel, new home construction, or a commercial project,…. Professionals. The young service guy said he had to reorder it. I get it. Yelp users haven’t asked any questions yet about. This business is not accredited with the BBB. Very pleased with the service and with the resolution. Slow to respond and process which was frustrating. They did their best to help get these people to provide service. Damage from soda that Guardsman will not cover. I purchased a mattress from overstock, another story altogether, but it just 3 years old, it has such deep sinking spots in its middle that we can't use it anymore. Don't purchase it. I am livid after dealing with Guardsman for our $7,000 couch we had covered was ripped by our son with a metal toy car he has. We filed a claim surprisingly we received services but had to call many times. Excellent phone person no problem dealing with my problem.Guardsman sent a local agent and after thirty mins work the leather chair was like new.A1st class sevvice thank you. I am appalled. The issue was fixed ASAP. I have to speak to "another department" to see if they will give me what I paid for. Guardsman Furniture Repair With the temperature dropping and the nights looming long and dark, it is easy to spend time dreaming of the hot summer days to come. This provider has not enabled messaging on Yelp. THOUGHT YOU HAD GUARDSMAN COVER- THINK AGAIN. Guardsman Industries Ltd is a provider of furniture insurance and furniture care and repair products and services. Guardsman (Furniture, Fabric & Metal Cleaner): 3.5 out of 5 stars from 250 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. I just got off the phone with Guardsman and I'm not a happy customer. Luckily we were told Guardsman will cover anything human related. Misleading claim instructions on company site. Full marks to all concerned. I called about damage to my couch because all four legs don't touch the ground of the floor. Today is a holiday! I will never ever purchase this protection plan again. UPDATE: aFter over a year of frustration, today was a glorious day. Learn more. The part was put in a box without any protection. He did a fantastic job repairing and re dyeing our sofa, making it look brand new. Trusted by furniture professionals, Guardsman’s Furniture Repair Kit allows you to quickly and easily conceal and repair scratches and worn edges on furniture, cabinets, moldings, doors, floors, paneling, and any finished wood surfaces in your home. The part was sent to our house. It was honestly like wizardry! After a few emails with Guardsman, they advised they would send someone out. They know nothing about customer services. Had I known that this was going to happen i would n, Worst customer service Policy requirement are a sham, they loose your paperwork and then claim the day they receive it as your filing day. The guy on phone said he’d send a cleaning kit, well it arrived today and it’s a cleaning wipe. We submitted a claim, and Guardsman sent a technician out. He ordered the part. Do not buy this insurance. Extended Warranty Contract Service Companies in Grand Rapids, MI. Guardsman (Furniture, Fabric & Metal Cleaner): 3.5 out of 5 stars from 251 genuine reviews on Australia's largest opinion site ProductReview.com.au. We had the sofa little less than a year. That's misleading people who check their service for good merchants. However, they didn't like the word "hazy" used in the description of the damage (soda spilled on the bench and caused some of the finish to be removed). Claimed twice in recent months. Do you agree with Guardsman UK’s 4-star rating? Please don't waste your money on Guardsman Furniture Protection especially if you don't want to be frustrated. I've been trying to get my claim handled since 4/23/2020. "I just had a state of the art modulating 98% efficient, Lennox furnace and A/C installed by Crome. I've been trying to get my claim handled since 4/23/2020. I protected my furniture and I've had two accidents which is what the protection plans supposedly claims to be used for. Customer service contacts and company information. I contacted the place of purchase, Nebraska Furniture Mart, and they attempted to get Guardsman to abide by their contract - however, NFM has switched warranty companies (due to poor service from Guardsman and complaints like mine), thus Guardsman is holding firm on their denial. Ask A Pro. I got a response that both claims were denied due to the 'wear and tear' clause. SO TO MY HORROR I RECEIVED A LETTER STATING THE COMPANY WOULD NOT REPLACE THE CHAIR , AS THE PROBLEM HAPPENED OVER A PERIOD OF TIME, I DON'T AGREE THAT THIS IS CORRECT.SURELY A PIECE OF FURNITURE SHOULD BE EXPECTED TO LAST MORE THAN 19 MONTHS.WE WILL NEVER USE THIS COMPANY AGAIN, IT IS SO UNJUST THAT A COMPANY CAN DO THIS AND BE ABLE TO WALK AWAY.LEAVING US OUT OF POCKET TO A TUNE OF £1225 THIS IS NOT GOOD CUSTOMER SERVICE. Would highly recommend cover from Guardsman when purchasing any mechanically operated furniture. Voice your opinion today and hear what 1,040 customers have already said. I submitted a claim regarding minor damage to a wood bench, which was covered per their agreement. 10/10. I'm sick of purchasing warranty just in case something happens. This company is a piece of garbage. We aware there's a garden accessories supplier called Gardman but unfortunately, they are not related to our company. It's November. Check out what 1,605 people have written so far, and share your own experience. Then about a week later I get an email from Guardsman saying our claim is not covered and denied. We called 'The Service Professor" and were answered right away. I was told a man named Ben would come out to help us.…", West Michigan Premier Building and Carpentry Company. Search for other Furniture Repair & Refinish on The Real Yellow Pages®. We’re committed to sending the right specialist for each and every job, and all work is guaranteed for 90 days. I think they might cover an alien from mars sneaking into your home the middle of the night and carving your mattress up with a laser beam, but that's about it. However they handle my problem will determine if they keep the A or go down to an F.  I hope they don't continue to deny me coverage because I didn't meet their 30-day deadline. Luckily we were told Guardsman will cover anything human related. Ripoff Report on: Guardsman Furniture Protection Plan ... Complaint Review: Guardsman Furniture Protection Plan - Grand Rapids Minnesota. They're the biggest FRAUD!!!! BBB accredited since 4/19/2005. Open the door to Guardsman On-Site Care and Repair, and let us show you what we can do to keep you living on your furniture with pride. Find helpful customer reviews and review ratings for Guardsman Wood Repair Filler Sticks - 5 Colors Plus Sharpener, Repair and Restore Scratched Furniture at Amazon.com. Claim This Business. With over 100 years in the furniture business, Guardsman products and furniture protection plans offer high-quality solutions for all your furniture care needs. I purchased it at that time. They were personable and professional and did a great job. He also followed all current guidelines regarding COVID 19. Purchased a beautiful Pub Table with 4 Stools from Nebraska Furniture Mart (Model: 1475 SKU: [protected]) in August 2017 including a 5 year warranty from Guardsman. Covid. In some protection plans, this exclusion can be found in section 9. This was diagnosed and repaired with no fuss, other than we were in the middle of Lockdown and COVID restrictions. Joe fixed the issue quickly and professionally. Late technician appointments, the wrong parts being sent out, an employee failing to put through an order, and hours waiting to be put through to a spoke person. And Joe is a great guy to boot. What do they say? I am extremely let down by Guardsman and Nebraska Furniture Mart. If you are an Overstock customer, please be sure to call them and report your problem with this company. We filed a claim surprisingly we received services but had to call many times. In the Cleaning products supplier category, Just had a visit from Joe I'm super delighted with his work. Recliner mechanism broken. Excellent customer service. We had an issue on a Sunday morning and needed a plumber. Then, due to the lock down, we ate at the table and the girls did things like nail salon day and whatnot, at the table. Replacement of a recliner chair snapped cable. It's not worth the money. It took 4 months before it came in. I don't like being upset and angry. Guardsman provides complete furniture repair services on wood, fabric and leather. This is what comes from almost 100 years of excellence in furniture care. Joe came yesterday & was able to remove the stain completely, am delighted! Request a consultation from other similar providers. Horrinle service, won't return calls or emails!! Very disappointed that will not honor their word and I read throughout the entire emailed leaflet they sent me. We've sent emails and called without a response. Contact the business for more information about recent service changes. They are the worst company in furniture care ever!!! Here we are two years later and the chair cover is separating at the seams, just as we worried about with this fabric. Sharing is caring! THE REPAIR GUY DIDN'T EVEN TAKE A PICTURE. Guardsman deserves a negative rating. They do not reply to the claim filed. Really pleased. WE BOUGHT A RATHER EXPENSIVE 3 PIECE SUITE OF FURNITURE FOR OUR LIVING ROOM. I will be escalating this as far as I can. My sofa absolutely stinks, please tell me how I can take a photo of a clear stain? Few issues sorting out appointment but technician was excellent, very professional and repair very good. As everyone else has said, don't buy their insurance for your furniture. Garbage company. I can't count the number of time we called before we spoke to a living person. Specializing in Remodels, custom shower tiling, flooring and more. ... based on 8 online reviews. First we called another firm and their serviceman said our system was low on coolant and he was legally required to find and fix any leak before he could add any more coolant in. At Guardsman we vow to do our absolute best when it comes to the care and repair of your furniture. Do not buy masks ... Ripoff Report on Fox 11 - Car Repair See more videos. They are robbers, robbing us in daylight,  After buying a Sofa, I had one plank came off the sofa and submitted the claim, it took almost a month for them to respond and ask us to read the warranty terms and conditions, they plank was attached with  multiple nails on the back and its just came loose on its own, I am not sure what and why I would buy this product. All of the claims that I have reported were denied. Well, it's been another 3 months. He did a great repair and our sofa is as good as new. It would have been better if I found someone to fix it myself. 4 Months and no repairs, no refund, and no parts. We are able to refinish furniture as well. Well, the part had bent in shipping per the service guy. He came access the problem and needed a part. The company approved my claim, apparently I'm waiting on parts. I get it. Guardsman is nothing but FRAUD, and I'm sure  there's not much I can do but I will try! Guardsman Furniture Pro. I uploaded photos and was given a preliminary estimate and was referred to them by the high end furniture company where I bought my furniture. The company approved my claim, apparently I'm waiting on parts. DO NOT get scammed by them. The urine has dried clear so how can you send a photo of the stain if it’s clear? ... Review by: a homeowner in ... Repair Furniture Restored my furniture back to new without my help. Why we need your personal data Sadly, some of the colour had scuffed out of the leather and I was concerned our expensive sofa would be irreparable. | guardsman.co.uk | Read 101-120 Reviews out of 1,040 Won't fix anything!! These people take the best out of their customers. Also, file a formal complaint with them so they know the dissatisfaction of your experience with Guardsmen. We are authorised and regulated by the Financial Conduct Authority under registration number 311766. My claims for damage done to my table during Covid-19 were also denied. 4 customer reviews of Guardsman Furniture Pro. All rights reserved. Over 1.5 hours to get through to customer service by phone. The eta keeps getting longer and longer. We purchased a recliner sofa and loveseat. I quit checking the better business bureau because they depends on the business to pay for their services. Ripoff Report on: Guardsman furniture - Guardsman denied to repair the damages internet Even the consultant overstock said that it's highly unlikely that they would cover the defect in my mattress. "The damage you reported is preventable, excessive, extreme, or repetitious, all of which are excluded from coverage under the section of your plan titled "Improper Maintenance, Care, or Misuse." They look for every excuse to not repair the piece. At Furniture Village, we know that accidents happen. Both times Joe telephoned before arriving and came when he said he would. They and 1000% fraud. Covid. The technician came today to fix the sofa. ... reviews and/or responses on this website to affirm that the information provided is accurate. Friendly and offers a great service. What I got was an updated estimate literally 10x higher than quoted. Crome had by far the…", "Wow, I am amazed at the wonderful service we received. COMPLETE and total TRASH. My claim was denied. Joe phoned 15 mins before he arrived, assessed the problem, and, to my delight was able to fix it there and then. AFTER SOME TIME I WAS TOLD VERBALLY THAT I WOULD RECEIVE A REPLACEMENT. Just give us a bit more info on the time window if there is a next time? "AVI " was horrible at customer service, my 5 yr old would do a better job!! I am still seeing through this process with Overstock and am happy with the service, attention and concern they have provided thus far. DO NOT GO WITH THIS GARBAGE COMPANY. Copyright © 2004–2021 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I'm going back to that method. Mark was our furniture specialist who was polite, courteous and friendly. I explained it to them and when they came out, the repair guy didn't want to hear that there was more than one instance. Paid a lot of money for a comprehensive cover and they are coming up with all the excuses under the sun not to repair. AWFUL - absolute scam. It's November. I've purchased 2 leather sofas, an entire bedroom set and a dining room set. I am now taking this up with Nebraska Furniture Mart as they shouldn't be selling this scam. The eta keeps getting longer and longer. Everything went smoother than I expected.I filled in my form (Harvey Norman kindly emailed my receipt promptly) and heard back from Guardman promptly saying they'd send someone out giving a day and approx time. We have completed the processing of your request, and we are sorry to advise you that the damage(s) and/or stain(s) that you reported are ineligible for service for the following reason(s):Sectional-Left Arm Facing - Rip/Tear-More than 1/2 Inch away from Seam - The reported damage on your furniture is not covered under the terms of the protection plan.The company hung up on my wife and I twice after waiting 50 minutes on hold. They have been great for removing marks and creases in leather furniture in the past too. We Need Your Help! My claim was for bodily fluids from my dog who threw up multiple times on my Bassett carpet and then died later that night. Would recommend. I expected professionalism and reasonable pricing. Finally Basset, the company we bought the plan through and the couch itself, managed to convince someone at Guardsman to call us back.. this time the reason they wont cover it is "we don't believe thats what happened"... so basically if they don't want to cover an item they will just say they believe its some kind of incident they wont cover.