Had it troubleshooted and cust service determined it was a controller board. I have not received any communication or updates unless I initiate it. You get to spread the cost of your purchase over a specific period of time with 0% APR. NordicTrack E5Vi Elliptical Features. The Commercial 2450 is fully equipped with a 10" touchscreen and other entertainment … I purchased the NordicTrack RW900 Aug 13, 2020 for a total sum of $2, 688.49. We were able to purchase that from Amazon for $15. TD Fit Loan at Checkout is a new payment option, available online with NordicTrack. Everything was working great until a month ago. In order to access the live and on-demand workouts, users will need an iFit subscription. Tried calling Ryder no one answers finally someone did by luck and told me they would call back and never did so here I spent almost $3, 000 for nothing but lies. I signed on to chat and it tells me they have no operators available, so am I waiting on the phone in vain? It worked without flaw until 2018. The Iconic NordicTrack Pro Skier. Mom is happy, but I'm not really sure it was worth it. Order was placed in November Very first time to ride the bike powered off. Paid $200 to assemble and $100 to move up a flight of stairs. A premier home gym that intimately pairs iFit interactive training with a 60” oversized reflective display providing immediate visual feedback, allowing you to match the … ), 2 Custom NordicTrack Kettlebells (20 Lb. I'm told I need to call back next week after the tech has provided his notes about his visit. They said yes, but didn't. I will say, what we saw of iFit is impressive, I just wish we could enjoy it. Never worked. Worked with tech for an hour or so. With premium dumbbells, kettlebells, yoga, pilates, and strength training accessories, Vault is the total package, while Vault Vertical Storage further defines efficient use of space. Not only can you crank out a great cycling sesh, but NordicTrack’s iFit membership also has hundreds … They have had so many complaints and product issues that they could not even give me an estimated date for the monitor delivery. Nordictrack said that I had my machine delivered on November 26th, but no one delivered it. Held for over 3 hours earlier today and currently tracking the time at 1 hour 13 minutes. 0% APR for 12, 36, or 39 months with Equal Payments: Pricing valid only within the Continental U.S. 1-Year iFit Family Membership Included ($468 value). Basically, I've been beat up. 2-3 weeks later the controller board arrives broken. Since 2018 the console lift mechanism has failed 5 times. It was so heavy the two men sent to deliver it couldn’t carry it and they dropped it. It is a one-time, no-fee loan issued by TD Bank, N.A., designed to help you get the things you want now, with the flexibility of paying over time. I've asked if the calls drop if they will call me back. They confirmed they were shipping the item on 1/14/21. Other transactions and charges affect total monthly payment amount. The Essential Guide to NordicTrack Exercise Bikes. The entire process was dishonest. On-time payments will pay off the promotional balance. If you wanted to do throw in a sprint like movement, you can't do that either. Existing accounts, see your credit agreement for applicable terms. They need to quit using Ryder! ), Three Heavy Resistance Bands (20 Lb., 30 Lb., 50 Lb. Each time it has failed the same parts get replaced and then fail within a week later. Advertised monthly payment amount excludes taxes, delivery, or other charges. Our goal with these NordicTrack coupons is to make it as easy as possible for you to save on treadmills, ellipticals, incline trainers, exercise bikes, and more – anything for sale from NordicTrack! I've made inquiries to the NordicTrack Sales team, Icon tracking team and customer service. Tech arrived installed the new control panel and the machine runs, and hasn't had a problem since. NordicTrack Customer Service and Shipping process still waiting but charged! I, unfortunately, was right. Finding a place to even let other consumers be aware of the poor customer service is hard. Standard account terms apply to purchases that do not qualify. Their plan to make delivery and communications customer oriented fails not just for the fitness industry, but for any consumer product company. When the warranty runs out next year we may as well toss our treadmill in the trash. It's now 2.5 hours since then, still no call back. This service, for which I've paid in full, is disgraceful. Even if we liked another product of theirs, their customer service has pushed away from them for good. Vault’s crisp 61.5” oversized mirror provides immediate visual feedback, allowing you to match the form of your iFit* trainer for a better workout. NordicTrack needs to allow everyone to look into things to help customers or they are going to lose a lot of business. While the dumbbell head hasn't fallen off the handle completely, I don't feel like risking even a 2.5 LB plate dropping on my head while I'm doing shoulder presses. They will not come and get it because it is on the second floor. was told a few day part would ship. This company does respond, but not as often as you'd expect them to. My husband called and spoke with a tech who acknowledged … Out of the box the Treadmill will not run longer than a few minutes as in 3 minutes! This industry giant can afford to provide you with the best ellipticals, the best warranties and the best customer service. While running is the OG cardio workout, it can be a rather monotonous experience, especially … A luxury model, the Commercial S22i provides NordicTrack’s widest display – a 20-inch HD touch screen – for virtual escapes to iFit Coach spin classes and for biking with interactive Google Maps Street Views. Again a couple days to dispatch a technician once the part arrived. Minimum interest charge $1. Initial NordicTrack complaints should be directed to their team directly. The NordicTrack Commercial 2450 Treadmill review rates the 2450 as one of the "best buys" of 2020. When you’re constantly traveling, stationed away from home and loved ones, deployed, or just working long hours during the week, it’s hard to leave home for any other reason – especially going to the gym. It is a mess. Price. The NordicTrack cross-country ski machine was designed to simulate the motions of Nordic skiing and provide a way for cross-country skiers to practice. I wish Nordic Track would get to the root cause and stop replacing the same parts over and over again. Please call 888-308-9616 to learn more. We have yet to wait less than an hour for any live person. Functioned for an hour or more then console froze 12/15/2020 The NordicTrack Vault is like if Mirror and JaxJox’s Interactive Studio had a child. Although the T 6.5 Si treadmill is NordicTrack’s most affordable machine, it’s certainly not lacking in features. When using TD Fit Loan at Checkout, participating retailers are offering a no interest monthly installment loan. The 13″ stride length will accommodate younger users while the 18″ stride length will be adequate for most adults. Sleek and elegant, Vault has been designed to not only blend into your home but add to the decor. They are not the ones that issue the insurance, so who do I call and how would this be documented?. Paid another $200 to have ot disssembled and reassembled. We received our bike on 7/14/20. Limited time offer. Tried to restart and begin another workout, but as soon as I hit start the machine shut down and rebooted.Called NordicTrack and they said it was the controller. I'm looking for a class action to join against Nordic Trac. Purchased EXP 7i treadmill - within a week realized the incline was not working. I called my salesman and he said he can't help me either. Its been working with no issues for about 2 months now. Compare and choose the ideal Fusion CST Pro setup for your home. 12/15/2020 It manufactures two types of exercise bikes - … Some parts were backordered. We both work full time, have higher education and thought we were making a sound decision going with Nordic Track. Vault opens the door to the expertise of iFit’s* world-class trainers as they greet you before every workout on the integrated touchscreen and allow you to mirror their form using the intuitive reflective training. You can't run, you can't hike, you can't even walk consistently, you can't pause to drink water without your feet going all over the place, and you have to hold on to the handles which are placed above your shoulders. That capacitor was ripped off that board and is needed for motor drive. I placed an order for a recumbent bike with NordicTrack on 12/28/20 as a gift. Received 12/12//2020; I have not received my order either which was placed in November! You can find contact details for NordicTrack above. Use this comments board to leave complaints and reviews about NordicTrack. Due to covid they will only deliver to inside your front door. And yes, Nordictrack charged me too. Not bad, but could've been way better. (Note part tracking system online does not work). Percussion therapy breaks up lactic acid and diminishes muscle soreness more effectively than traditional foam rollers - making it easier than ever to get more out of your workout. I received a text message yesterday January 4th and called back the number provided. NordicTrack does have more variety. Tracking number [protected] Then they will ship. Behind the 61.5” mirror lies more than 400 square inches of touchscreen. You can find contact details for NordicTrack above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … It is a horrible system and customer service. They said they would send me a new one. I admit, I was skeptical of NordicTrack’s Commercial X22i treadmill. Five weeks out from delivery which took over 3 weeks and cannot get help or reach anyone without being transferred and sitting on hold. Ryder has had it since November 24th and refuses to deliver. Monthly payment is the purchase amount divided by the number of months in the offer. I purchased the x22i incline treadmill to the tune of $3400 - the machine was delivered in January 2020 and worked for roughly a month. I orderd direct from NordicTrack on Feb 12 and they listed estimated delivery date of 10-14 days. The arm swing doesn't mock any human repetitive behavior. No, there are no fees with this TD Fit Loan we are offering at checkout, with participating retailers. I was told it was in Georgia, then NJ. I received my NordicTrack treadmill on Aug 31, 2020. I am having similar but related problems. Incredibly frustrating. This hands-off approach is not customer friendly. To be honest, at this point I wish I chose the Peloton; live and learn I guess. The NordicTrack E5Vi features adjustable stride length with three different options (13″, 15″ & 18″). Last payment may vary due to rounding. They were unreasonable and horrible to deal with. Someone called and said they lost the bike than they called and said driver will be here within 30 minutes. This company has horrid customer service. I've had a s22i since mid-October. Had a new board sent to me. Quick Summary. I wonder if you are having troubles with Nordictrack shipping with Ryder? Initial NordicTrack complaints should be directed to their team directly. No other dates are availible to schedule delivery so I call and cancel my order since it list 30 day returns all over the website. Not surprisingly when we open it parts were broken. I'm currently on hold again with Icon to see if they can just cancel this whole thing. Subject to credit approval. Prior purchases excluded. Now it will not power on. Again back to square one, another 2 weeks for delivery. When the wheel was finally removed, you could see the scrapes along one quarter of the metal plate from where it was rubs against the magnet. and 30 Lb. On the third time, I told them they need to find another company to deliver it to me if they can't handle it or to send it back to NordicTrack. 24 Equal Payments On Qualifying Purchases†, 36 Equal Payments On Qualifying Purchases†. We went the entire month of November and December (we are in Boston area so aren't getting much exercise outside) and still don't know when we can ride the bike. We have owned our commercial 2950 treadmill since 2015. It's March 2 and they final list a delivery date of March 18 which doesn't work for me. I have never experienced this kind of customer service in my 35 years. Now navigating the iFit* library, choosing workouts, and accessing reflective training are at your fingertips. I never received my activation code nor the iFit module, as promised in the Nordic Track confimation e-mail that I received that same day. Hold times are excessive. Whether you're squatting, saluting the sun, or busting out a set of high knees, with the rotating mirror on Vault you always have the perfect view of your iFit* trainer to keep your form in check. It is the worst experience ever! © 2004-2021 ComplaintsBoard.com. Never could get it working. He ordered part 12/15/2020 (ICS 8839020) Account must be in good standing. No surprises. As of today, 2/9/21, I still can't get anyone to confirm exactly where it is, if I will get any refund for the poor service, or when it will be delivered. He said I need a new console. I've emailed them and heard nothing. If you're having NordicTrack console problems, consult the user manual that came with your treadmill for troubleshooting tips. TD Fit Loan is a one-time, no-fee loan designed to help you get the things you want now, with the flexibility of paying over time.No interest. I just called and was now told that the bike will be delivered tomorrow, January 6th, 2021. I later received an email confirming the purchase, however informing that the delivery would take approximately 10-14 days. Failure to Provide Access Code for iFit Program. After over 3 hours of phone holds and chats, conclusion: Its the monitor. I called customer service (you will wait on the line for a very long time) multiple times; we updated software to no avail and then ordered a new incline/decline motor and controller for the bike. Moved to exercise room by moving company 12/15/2020 I have since had both the controller and drive motor replaced (installed by myself) and that has not fixed the issue. Was scheduled for delivery Jan 2, 2020 The CSR was very rude and briefly told me that I had to call today the # [protected] to schedule a delivery. That date has come and gone and I have heard nothing from them. I've wasted hours on the phone, being transferred from Sales to Billing, to Shipping, left on hold indefinitely, only for calls to be dropped, or each person has told he they can't help me and gave me another number to call and sit on hold. I called the local company and they said they would come three different times and they never came nor called. I called them and they had an excuse every time as to why they couldn't make the trip to deliver it. I left another message in which they said they would call me back, holding my place in line. Working out has never been so convenient or inspiring. Your body has to create the path your feet will follow, which is a complete mess! This is definitely the worse service that I experienced on any online purchase. Celia Spicher. I so badly want this review to come up as a pop up window on the website for anyone considering this company. They specialize in controllers and are trying to get a call back from NordicTrack. I had to send in photos of Serial number since not visible treadmill. It has not even been delivered with no delivery date scheduled. Customers can reach out to circuitboardrepair for help or email support there. One head of the dumbbell is not securely fastened to the handle and slips around while working out. Vault is an exceptional machine that’s smaller than a bookshelf and its vertical storage allows you to keep your space organized the way you like it. No one walks or hikes like that! Order number NT6368760 Now Cust Service will not reply to email. Replacement monitor backordered for "We don't know how long", Celia Spicher — Dauphin, Pennsylvania, USA, continually shuts off / terrible customer service, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Huge waste of funds just trying to get it out of our house. It’s a nice feature not seen on a lot of other ellipticals. This machine gives your feet no solid pattern for your feet to follow. The cost of a subscription is $39 a month. On December 28 I received message from Ph # [protected] stating that the bike was available for delivery on December 31st. They sent me a new one and that did not fix the issue. He requested pictures of the board (life time warranty) and they were supposedly processed to a team that would determine reimbursing me for the treadmill or fixing it. No answer on the phones and no emails or responses that would give me any hope that this $22, 000 machine will ever function. The NordicTrack 1750 doesn’t disappoint in this regard, offering both a 15% incline as well as a 3% decline. The array of workout choices is staggering. I did a lot of research and settled on NordicTrack S22i bike. They denied me a service tech to help with the expensive diagnostics and reassembly. New accounts: Standard Purchase APR 29.99%. Order I placed on 12/28/20 still not received, impossible to get anyone to resolve! Called nordi track and they basically said not there problem is the trucking company which it's both their problem. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. When the head slides away from the handle, the 2.5 LB plate increments fall out. While the 2450 might not be the most affordable treadmill, its $2,299 price (on NordicTrack’s website) is quite reasonable considering its modern features and iFit subscription. My wife and enjoyed a couple of rides before the incline/decline started doing it's own thing. Thereafter the belt would stop mid workout. NordicTrack is part of Icon Fitness, the largest fitness equipment manufacturer in the world with over a billion sold in fitness equipment last year. I called 12/28, told it would ship in the next "few days" Never have I become so engrossed in my cardio workout. As such, if you have any issues with the coupon code not working please let us know. Also, check the power source. The best (read worst) part is I got a bill for the thing yesterday!!! The NordicTrack company makes an array of home and commercial gym equipment including exercise bikes, workout stations, rowers, treadmills, elliptical machines, and adjustable dumbbells. I have written a total of 5 emails to check the status and yet to receive a response. They need to be held accountable. They will not reimburse me for the money I have already spent. Access innovative workout tech and all the benefits of a complete home gym with Vault’s compact freestanding storage system and iFit* interface engine. I was told that it would be delivered by either Thursday the 10th or Friday the 11th. Estimated monthly payment amount may exclude taxes, delivery, or other charges. Do not purchase anything from nordictrack!!! This is a brand new bike that has been used only 3 times. Discuss the issues you have had with NordicTrack and work with their customer service team to find a resolution. NordicTrack’s top cycle trainer for 2020 is the Commercial S22i Studio Cycle with the iFit Coach app for personal training. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Just a horrible design! † 0% APR for 12, 36, or 39 months with Equal Payments: 0% APR from date of eligible purchase until paid in full. Under $35.00. Turn any room into a complete home gym, complete with iFit* personal training, that complements your aesthetic. I am also having issues with getting delivery in Pennsylvania. I was given no timeline and was on hold in total on the last call for over 2 hours. I purchased a bike on December 8, 2020, order # NT 6778234. Over $750.00. Took the day off work to be home for this and no one showed. I've been waiting on my machine since before Thanksgiving! The model is an update of the older and discontinued T 6.5 S, and it seems NordicTrack put some effort into updating the unit for a very modest price increase; it sells for just $1,299 directly from NordicTrack..

Discover the power of percussion with the NordicTrack personal massage and recovery gun. A tech came out to replace the motor and controller however it didn't fix the problem; also some noises at the resistance motor. Do not purchace directly from NordicTrack. I appreciate someone to follow through a new call me as I'm canceling this order and will go with peleton. I ordered my machine on November 9th, 2020 and it is now January 11, 2021 and I still do not have it. I will continue to advise as many people as possible to not make a purchase through this company. The local Ryder company must have told them that, but they did not deliver. However Nordictrack was very quick charging my credit card which is for payment on 01/14/21. 1-Year iFit® Family Membership Included**, Freestanding Construction with Heavy Base, Safety Wall Strap with Mounting Bracket & Screws, 6 Sets of Custom NordicTrack Dumbbells (Ranging from 5lbs. Learn more at TDFitLoan.com/FAQs. Thankfully we took out the extended warranty. Open the door and discover Vault, a premier home gym that intimately pairs iFit interactive training with innovative reflective technology. By using these features you can not only get a better total calorie burn, but you can also help to increase your resting metabolic rate, cardiovascular conditioning level, and muscle strength all at the same time. it was as if a part was placed on the board and glued instead of soldered. Nordic Trac you suck. I have not received any offer of remuneration for not having a functioning piece of equipment. The warranty continues to run and I was told that when I ever finally get it working, "just call in and give us the amount of downtime you have had so we can change the warranty date". At first, we could do our workouts but the bike needed to be rebooted a... Back on June 7, 2020 I sent pictures to ICON Bayon Chhouk (bayon. Communication is vague and spotty at best. All rights reserved. NordicTrack, a popular brand among fitness enthusiasts and a perennial favorite among Shopping readers, has entered the smart mirror space with its … They want to charge me $450 to cancel my order. I called back the phone number left on the message [protected]) and was told that they were not certain if could be delivered by Thursday the 31st but if not, it would be Tuesday January 5th, 2021. NordicTrack offers a military discount for purchasing their home gym equipment. *If you’re not completely satisfied, return it for a replacement or refund. With speeds as high as 12 MPH and incline as high as 15%. The design of the Proform is the worst we've tried in all our years. Subject to credit approval. It is now mid October. That means no late fees, no prepayment fees, no annual fees, and no fees to open or close your account. Get the best deals on NordicTrack Treadmills and upgrade your home workout gear with the largest online selection at eBay.com ... For parts or not working. Customer service is horrible. I was on hold for another hour (I've spent over 8 hours on the phone just on hold with these people) and they are sending out another part. While NordicTrack does offer cheaper models, they have fewer features and are not comparable to the Hydrow. Promised I would have it for Xmas never got it Order was delivered around... First, the company never responded to a request for in-warranty service of a strange clunking noise. The monitors are made in China and they don't know when that part of the supply chain would reopen. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with NordicTrack Customer Service. NordicTrack financing account issued by TD Bank, N.A. I paid $99 for this delivery and if I had been told that would take one moth to get this bike I would not have purchased. You call NordicTrack and they tell you to call Ryder. They don't want you to know how awful they are! Since its patent in 1977, the iconic NordicTrack ski machine exerciser has remained a fitness icon and fan favorite for over 40 years! I can't even reach anyone to cancel my order so I can order something from a different company. The treadmill just stopped working and shut down during a workout. Vault not only stores custom training accessories but also a wide variety of iFit* workouts such as strength training, HIIT, and yoga. This is only the 14th time I've called/emailed inquiring on if I will ever get the machine or how I get refunded for something that I never received. The NordicTrack RW900, which is the model most similar to the Hydrow rower, has a price tag of $1,699. Purchased Nordic Track/iFit membership associated with order RCS181932 on Oct 11, 2020, for use on my X9i Incline Trainer. TD Fit Loans are issued by TD Bank, N.A. We did find a YouTube video on repairing rowing machines (not specific to NordicTrack machines) that explained how to get the wheel off. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with NordicTrack Customer Service. Other repayment periods and subscription offers are available. $35.00 to $750.00. Several e-mails since - to both Nordic Track and iFit - have gone unanswered. I am very disappointed, have a bill, and do not have a machine! I have a masters in exercise science, and thought this machine is too good to be true. ), Three Resistance Loop Bands (Light, Medium, Heavy), 22.5" x 61.5" Pivoting Reflective Mirror. I called again 1/4/21 Zach said 68 open orders for this same part with 400 plus in warehouse going thru quality control processes. to 30lbs. [protected]@iconfitness.com) regarding my Nordic Track Treadmill. I called in 12/21. The Controls Are Not Working on a NordicTrack Treadmill | Livestrong.com Had I read these reviews prior to my purchase, I probably wouldn't have purchased from NordicTrack. I would never recommend nordi track So disappointing. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We bought the new 2021 model Nordictrack commercial 1750 treadmill. I am planning to file a complaint on the PA Consumer Protection Bureau regarding the misrepresentation of Nordictrack delivery schedules. I've literally had to take 3 days off of work, spent hours on the phone and with email. This is an overwhelming problem for this company. I've been on hold with their customer service today for over an hour and no one has picked up at all. And they’re all led by iFit trainers on the 32” Smart HD Touchscreen. Chat 'reps' are useless as well. I'm sure it will last forever for it seems well built. Ordered treadmill directly from NordicTrack 11/13/2020 I am currently on hold with them and it's been an hour and twenty minutes. I ordered a treadmill and was told my shipping date would be August 5.